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Service Operations: An Integrative Framework for Agile Service Design, Delivery and Operations
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A4 Artikkeli konferenssijulkaisussa
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en
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Design4Health: Proceedings of the 5th International Conference on Design4Health
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This paper reports on the discovery phase of an econsultation project, that aimed to deliver a technology enabled service for consultations between healthcare professionals and patients to occur using digital communication tools. The project involved a mixed methods research phase that supported agile service design work. A number of learnings were derived from the project and these are contextualized into high-level framework for agile service design that starts from a Minimum Viable Service through provision of a Minimum Living Service (MLS) through to a Minimum Sustainable Service.
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Knight, J, Gibbons, C & Ross, E 2018, Service Operations: An Integrative Framework for Agile Service Design, Delivery and Operations. in K Christer, C Craig & D Wolstenholme (eds), Design4Health : Proceedings of the 5th International Conference on Design4Health. Sheffield Hallam University Press, International Conference on Design4Health, Sheffield, United Kingdom, 04/09/2018.