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User Participation through WhatsApp – Mobile Instant Messaging as a Medium for Distributed Co-design
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A4 Artikkeli konferenssijulkaisussa
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en
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13
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Proceedings of the 2024 ACM Designing Interactive Systems Conference, DIS 2024, pp. 2143-2155
Abstract
User participation is often time and resource intensive for both the designers and participants. This is especially problematic in cases where designers and users are not co-located and have to travel to participatory meetings. Distributed co-design through remote participation technologies has been hoped to alleviate these issues. However, distributed co-design has its own issues, such as requirement of an access to suitable technology independently by the participants. In this paper we present three cases where distributed co-design has been mediated through WhatsAppTM, the currently most wide-spread mobile instant messaging app. Our lessons learned from these projects indicate that mobile instant messaging has potential in distributed co-design, and the continuous access to communication channels can enable detailed discussions between the designers and the participants. To summarise our fndings, we present a framework to help future academics and practitioners to plan and implement (part of) their co-design process in mobile instant messaging services.
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Publisher Copyright: © 2024 Copyright held by the owner/author(s).
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Keskinen, P, Frölich, K A, Singh, P D, Pinomaa, A, Menon, S, Kumari, B, Masakapalli, S K, Nieminen, M & Dittrich, Y 2024, User Participation through WhatsApp – Mobile Instant Messaging as a Medium for Distributed Co-design. in A Vallgarda, L Jonsson, J Fritsch, S F Alaoui & C A Le Dantec (eds), Proceedings of the 2024 ACM Designing Interactive Systems Conference, DIS 2024. ACM, pp. 2143-2155, ACM Conference on Designing Interactive Systems, Copenhagen, Denmark, 01/07/2024. https://doi.org/10.1145/3643834.3661625